FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards and other available payment options at checkout.

Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been shipped, we are unable to cancel it.

Shipping & Delivery

Where do you ship?
We ship to the USA, Europe, Canada, and Australia.

How long does delivery take?
Delivery times vary by location and shipping method:

USA:
• Standard Shipping — 7–12 business days (Free)
• Priority Insured Shipping (Fast Processing & Tracking) — 4–7 business days ($4.99)

Europe:
• Economy Shipping — 15–25 business days ($3.99)
• Standard Shipping with Tracking — 10–20 business days ($5.99)
• Express Insured — 7–12 business days ($12.99)

How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order directly using our order tracking page.

Returns & Exchanges

What is your return policy?
Please visit our Returns & Refunds page for full details on our return policy.

Can I exchange an item?
Yes, exchanges are available. Contact us and we will guide you through the process.

Products

How do I know which size to choose?
Each product page includes sizing information. If you are unsure, feel free to contact us and we will help you find the right fit.

How do I care for my items?
Visit our Care Guide page for detailed instructions on how to keep your pieces looking their best.